In the Orange Orange's Super Secret Lair, Casey enters and asks Sarah what's going on. She's watching it all on a video and fills him in. Casey's disappointed that the one time he steps out of work he misses all the fun. A couple things: He steps out of work a lot. And hostage situations? Not fun. Or at least they don't seem fun on movies and TV. Casey is carrying wrapping paper and bows for some reason, which he sets on the table as Agent Redhead lets them know who Ned is: a civilian with no record; not even a speeding ticket. Casey wants to play with his new "toy," which is a gun, but Sarah says they shouldn't blow Chuck's cover, especially with all of his family and friends there, so they'd have to go into hiding too. Agent Redhead asks them to try it Sarah's way, and Casey seems disappointed. She asks him if he's okay, and then we pan out to see all of his fingertips are bandaged. He tells her they're just paper cuts because he's on gift-wrap station. (A-ha! That explains the gift-wrap.) Agent Redhead awesomely says, "It's an electronics store, Major. Not Basra. Get it under control."
We get shots in front of the store, including with TV news anchor Maureen Mitsubishi. She fills us in on what's happening in the Buy More. Then a negotiator walks up to the cops and asks who's in charge. Carl Winslow says he is. And that his name is Al Powell, Burbank PD. That would be the same character he played in Die Hard. The negotiator says he's Lieutenant Mauser, a hostage negotiator with LAPD. Al updates him, and eats a twinkie ["Some things never change for Al Powell" -- Angel]: Ned's an amateur, everyone's safe, and Al's cousin, Mike, is the store manager, who will have everything under control.
Cut to Big Mike eating a twinkie just like his cousin. Big Mike doesn't exactly have everything under control. He's actually sitting in his Santa suit in his Santa chair, whining to Buster about how all of his customers will go to Large Mart now. Buster comforts him, and says it's going to be okay because all of the news outlets are bringing publicity. Big Mike also realizes his cousin, Big Al, will be there along with half of LAPD. He's confident the store will be back open before lunch.
Ned, meanwhile, is watching the news. Chuck approaches him and Ned tells him he hates the picture of himself the news stations are using. Ned tells Chuck he's not a bad guy normally, but he lost his job. He just wanted to get some gifts for his kids, and next thing he knew, he was the next O.J. He asks Chuck what he can do, because he doesn't want to go to jail. Chuck tells him that if he gives up now, since he hasn't hurt anyone, he might be able to get a deal. Ned asks why, and Chuck tells him a secret (ALWAYS smart to tell your secrets to a stranger who might be insane and/or a criminal): He knows some people who could make this go away if Ned doesn't do anything stupid. Ned asks who. And we see Casey and Sarah pushing out the lockers in the backroom and entering the Buy More from OOSSL.