Morgan goes into the backroom and tells everyone that their official position about the contest is that they don't care because Employee of the Month is a scam. He says doing a good job will just help the company and Buster, and it's not worth it for the picture on the wall and some "stooge prize." Morgan says this will lead to Buster being promoted, possibly even to Big Mike's position some day. Morgan initiates a new contest in which they'll try to get the lowest comment card scores. Lester says, "From now on, customers can go service themselves." And then quickly explains he means that strictly in the retail sense.

Casey's getting several guns ready for his mission. On his way out the door, he sees his bonsai tree and considers watering it, but instead pushes it off the dresser. He still salutes Reagan on his way out, though. A little later, he and Sarah are watching the supposed drop site. Sarah wants him to send Chuck images to see if he flashes on anything, so he calls Chuck and sends him a picture of a license plate. Chuck says he has bad reception, and Casey's mean to him, so Chuck hangs up on him. He laughs nervously, surprised at his own bravery. But then he quickly realizes Casey and Sarah might actually needs his help, so he calls back. He pretends the bad connection cut them off. He looks at the picture, but doesn't flash. My TV decided to go all pixilated right here, so all I can make out is that Sarah and Casey run in to what they think is the deal, but it's actually a trap because a car explodes near them.

Back at the Buy More, the sensei approaches Chuck and holds up the pen. He asks where he can find John Casey. Chuck tells him he'll go check and see if Casey's in the back. As he walks away, he calls Casey, but gets his voicemail. He leaves a "Code Red" message, telling him his sensei is there. He turns and the sensei's gone. Because he's moved on to Morgan, whom he's now asking about Casey. Morgan, competing for worst customer service, replies by demanding, "What do I look like, an information desk?" The sensei doesn't like this. Morgan waves him off and then asks him to fill out a customer comment card. The sensei crushes Morgan's soda can and recites a platitude about respecting strangers in case they're enemies. Which doesn't really make sense. Chuck comes up and tells the sensei Casey's out until Tuesday. The sensei walks off, and Morgan tells Chuck how awesome he is for being able to crush that can.