Donge stands outside Fishlips's office and takes a deep breath before rapping on the door. He wheels in his briefcase on a tiny cart and says he has something to show her. He asks if she's heard of Dr. Hickenlocher. Fishlips thumbs through a file and says his "utilization figures are quite impressive." She adds that she'd like to meet him. Donge pulls a laptop out of his briefcase, flips it open, and introduces Fishlips to Hickenlocher. Hickenlocher is a rather unimpressive example of Flash animation. He's a balding old character that scratches at his clipboard and says "hmmm" a lot. Donge explains that he asked twenty-seven Sutro patients to take part in a "pilot study." He exposits that, for $19.99 a month, they get access to nurses and technicians, but their care is managed by a Sutro algorithm instead of an actual doctor. She can't believe they agreed to that. He shoves a clipboard under Fishlips's nose to show her the contract, saying that it's spelled out in the fine print. She squints. Raises the page to the tip of her nose. Squints some more. Donge hands her a magnifying glass. Oh, cripes.
Yang finally gets a human on the other end of the line at Sutro, and asks to speak to Hickenlocher. She's informed that he's not available. She asks to have him paged. She's again informed that he's not available. She thinks a minute before saying that she's Hickenlocher's wife, and it's urgent that she speak with him. The operator asks her to confirm her name. Yang hesitates then tries, "Mrs. Hickenlocher?" Somehow, the operator considers that a match, and tells her to wait a minute. Donge's pager beeps in the background. He walks over to a phone that's across the nurse's desk from Yang. "Yeah, you paged?" he says, looking bored. His lips purse. He tells the operator, "That's not possible." After a second, he tells the guy to connect them. When Yang hears him say hello across the desk, she just about drops the phone. She turns her back to him and mumbles, "Dr. Hickenlocher?" He confirms it and asks who she is. After a second, she stammers that it's a wrong number and quietly replaces the receiver. Donge stares at the phone and tries not to dampen his underpants.
Cut to Lumley's room, where Yang has filled in Dalgety about Donge's alter ego. Dalgety squints at the contract and tells Lumley that he agreed to have a computer for a doctor. Yang mutters that it's "insane." Dalgety steams that it's "obscene." Lumley shrugs, "Twenty bucks." I sincerely hope that's what they pay for these scripts.
Cut to the three of them in a hallway, as Dalgety vows not to let Donge get away with it. He's pushing Lumley somewhere in a wheelchair, but is called away to an OR. He tells Yang to take Lumley to a call room. Yang protests that she can't be involved with another Macedonian procedure. Lumley, terrified, asks what that is. Dalgety promises Yang that it's not a Macedonian. Lumley again asks what that is. Yang tells him that it's an unauthorized procedure. Dalgety claps her on the shoulder and assures her that it'll be authorized, and that Hickenlocher's going to be the one to authorize it.