Mr. Pooler goes out to a transport ambulance on a gurney, telling Kerry that he knows how hard Carter tried to let him stay at County, and he really appreciates it. Kerry says that it's difficult with the HMOs, blah dee blah, and Mr. P asks her to send a message to his wife in the ICU that he'll call when he gets settled. Kerry tells him he can't call the ICU directly, he'll have to ask about his wife's condition at the desk. Mr. P thanks Kerry again for everything; as they load him into the ambulance, her face falls and she looks distressed. Again, I have to ask -- what exactly happened here?