On a desk nearby, the phone rings, and then suddenly the screen shifts, the desk is awash in cooler blue tones, and the phone itself is now red. She picks it up, but doesn't answer, but looks around her: all around Olivia, the agents seem to be moving around with a lot of urgency. Charlie's approaching, on his cellphone, and his muddy voice eventually gets clearer. He starts to say something about getting their statements, and then: "You put a shoot-to-kill order out on the perps. You understand me? Don't get close to them."
As Olivia gets close to Charlie, we can see he's got a scar on his cheek. She asks where they are on the Susan Pratt case. "Pratt? Nowhere. Same place we were yesterday," he says, sounding annoyed, not even looking at her. Olivia says she'd like to look again. "You have half of Boston in quarantined lockdown, and you're worried about a pair of charred twins?" says Charlie. Olivia's all, "Twins?" and Charlie dumps a couple of file folders in front of her and walks away. Olivia looks at a photo of two charred corpses, with two mugshots of women attached. Then Olivia gets jostled by another agent, and the screen shimmies, then there's one corpse, and one headshot.
So Olivia has an idea, and she gets some foxy glasses-wearing agent to run the headshot through facial-recognition software, and Charlie's all, "We already ran Susan's bio, and we didn't find a sister." So what's the harm if Olivia tries another angle? Sure enough, they find a match, Nancy Lewis. "It says here that she had a twin sister who went missing eleven years ago." Charlie suggests that maybe she just ran away and changed her identity. "She must've been running pretty hard. Where does Nancy live?" asks Olivia. Well, here's a stroke of luck -- she's local! "934 Whittier," says the foxy agent. "Thanks, Charlie," says Olivia, rushing out the door, instead of thanking Agent Foxy, who did the work. All Charlie did was pooh-pooh.