Mere trots after Bailey as she explains that they have a patient who is very important to Bailey personally, and since Bailey has a crowded day Mere is going to have to take care of anything Bailey asks for and repeatedly report back with results. Bailey adds that the woman lost both her husband and son in the hospital; "I will not have another O'Malley lost under this roof." Meredith is stunned to learn that their V.I.P. is George's mom but she's not given any time to think about it since Bailey leads her in and an emotional Mrs. O greets Mere and holds out her arms happily for a hug. Mere gives it while shooting Bailey a deer-in-the-headlights smile.
Teddy and Cristina are assisting on a surgery and as they work, Teddy asks Cristina about how her wish list is coming. Cristina sounds kind of panicked as she asks if Teddy needs it yet -- it's not finished -- and Teddy reminds her that this is supposed to be fun for her. They stop working while another doc does something and as they stare at the gallery, Cristina notices that Henry is there. Teddy brought him in to observe and she's all gooey and proud as Teddy gives her a happy, flirty wink from above. The doctor working away is from UCLA (go Bruins!) and he happily pulls out a heart that he's going to take for a transplant. He's attached a tube to it and then hands it over to the women, who together put it in a fancy box with valves attached; they hook up the tube and watch as the heart keeps beating and Teddy marvels at how awesome it is that "she" is going to fly to L.A. without even realizing she was taken out of her first body. The visiting doc gets a call and then swears, telling Teddy that his patient just died; he then rips off his mask and throws it to the floor in anguish like all good thwarted television doctors. Cristina looks at the heart pumping merrily away and wistfully notes, "All dressed up and no place to go."
As Bailey moves a nurse out of the way to just take care of Mrs. O herself, Mrs. O explains that she had her gallbladder removed at Seattle Presbyterian three weeks earlier and that she's gone back with some issues but they keep telling her she's fine. Bailey is clucking about her like a worried mother hen while Mere starts to feel her abdomen, and Mrs. O explains that her sons insisted that she have her surgery at another hospital because of all of the O'Malley deaths that have taken place there. She is in quite some pain and sheepishly admits that she's been having some pretty bad symptoms; Mere gently chides her with a smile and she forgets about the pain and gushes about how proud she is of Meredith and how happy she is to have her as her doctor. Mere is uncomfortable with all of this but still gracious. Mrs. O says she could keep hearing George's voice telling her to just go to Seattle Grace and that they would take good care of her; Bailey orders a bunch of tests and then promises that they will do that, with a very pointed look at her still-not-forgiven assistant.