Jackson pulls Owen aside off of the tour and tells him the story, not realizing that Alana has of course glided over to listen to it and before Owen can say anything she yells at Jackson that there's no way. Owen cuts her off and tells Jackson that they have to follow the protocol of going to the nearest trauma center and that isn't Seattle Grace any longer. He does at least seem tormented to have to give this answer and he apologizes to Jackson before leaving. Stephanie and Princess find him and order him back to the seminar before bickering some more about the stupid competition but Jackson ignores them and finally stuns them to merciful silence by asking Princess if he can trust her.
As they wait in the ER, Richard gripes about having to play patient while Callie snoops around and makes special note of the brochures and large poster with a happy, smiling doctor who is clearly their own Face of the Hospital. A nurse comes up and apologizes for the wait and then when the doctor arrives a moment later, he does the same thing even though Callie points out they were only waiting for about a minute. The doctor, Kan, has one of the same tablets that Seattle Grace now has and he follows it as he asks them questions, beginning with the spelling of their name. He first asks how Richard is feeling but when Richard doesn't answer right away he changes his approach to ask what brought him in. Callie takes issue with this and concocts a whole story about how Richard is feeling: he's sad because his company is being bought by a big, jerky company, he can't speak to Callie about it because she's a silly woman who is too busy online shopping, so he started going to the bar and smoking. She thinks she caught Kan out and that he never would have gotten the cigarette connection if he just asked what brought them in, but the doc just points out that a question about smoking is on the next screen. But when he tries to go back to the previous screen to continue where they left off, the tablet freezes and he has to start over. Incredibly, he does so word-for-word including asking how to spell their name. He's little more than an automaton. More worryingly, when they tell him to take his time he says that they only have 15 minutes together. One certainly hopes that is enough; I'm glad Pegasus has decided that's all that is needed for anyone.