Jumping forward a bit to where Chance is flying the plane, Laura's ears are popping. The fire isn't going out, so Chance has a stupid plan. The fire's below them, but the strongest wind is above them, so he's going to fly the plane upside down. Naturally.
In the commercial break, I got a promo for my local news that featured Mark Valley (who plays Chance) thumbwrestling an anchor. There's also a shot of the plane's nosecone being turned upside down in front of a greenscreen. Behind the scenes!
Coming back, Laura is understandably skeptical, because turning one of these jets upside down seems like it might make it crash and kill them all. Chance wants to fix one problem at a time, and assures her that he's done this maneuver before. Once. In a simulator. Chance calls Winston up on the in-flight phone and gives him a heads-up that he needs to get everyone over to the left side of the plane, especially Casper. Winston looks dubiously at the guy who got shot, who is still being tended to by the blonde woman.
We jump back to the first part of the story as Winston calls Guerrero for help identifying Casper. But there are no leads, and the list has been exhausted. Guerrero suggests that maybe the profile is wrong. Maybe Casper didn't board in San Francisco after all. Winston asks how hard it would be to fake a boarding pass? I'm guessing it wouldn't be that hard for someone with the magical ability to break all security.
In the back of the plane, Chance is rifling through the unconscious baddie's stuff when he is stopped by the Air Marshal, who wants to know what's going on. Chance says that he was attacked, and the Marshal picks up the gun and asks for identification. He seems skeptical, but not furious. To be safe, he decides to handcuff both of them. That makes sense.
Winston walks down the aisle past the guy who got shot (I guess we're supposed to think he's the hacker) and sits down next to the blonde woman. He's not very good at acting like a flight attendant. They have their own seats and normally leave the passengers alone. He chats with the blonde lady for a bit and accuses her of having boarded in San Francisco with a forged London boarding pass. She's Casper! So now we know. Were you worried? She's spooked, but Winston tells her he's here to protect her. Then she gets even more spooked at the news that there are people out to get her. She calms down for a second when he assures her that he and his partner are professionals, which is an awkward time for Chance to be led down the aisle in handcuffs.