The FBI agent follows the marshals back to their office to witness their good-natured ribbing from Art who tsks tsks tsks that Tim and Raylan couldn't handle a suburban grandmother. The FBI agent gloats and then attempts to take control of the entire case. While the agent tells the boys to relax because he's handling the missing widow now, Raylan isn't buying it. He thinks it's suspicious that the widow left her phone and car and he makes a face like he smells something fishy. The fish in this case? The FBI agent. He's a real enough agent all right, but he's working with the kidnapper and, in what seems like a rookie move, calls the kidnapper from the elevator. Turns out both he and his family are in jeopardy if he doesn't help the kidnapper find Thompson.
The kidnapper -- who we can tell is a bad guy because he has neck tattoos AND a pony tail AND is wearing black -- stashes the widow in a motel room. He ties her arms to the chair, pulls a bag (that he probably bought off KidnappingSupplies.Com because where else do you get head bags? Wal Mart?) off of her head and demands that she tell him where Drew Thompson is hiding. She swears she doesn't know and while I am inclined to believe the woman, the kidnapper is not. Maybe he thinks her psychic skills can aid him in his search even if her memory can't. He knocks her over and threatens her with both a slow death and a pee-soaked sock in the mouth (same difference really) if she doesn't start talking.