Service for the Saturday night dinner opens up, and the diners groove on all of Ramsay's specials. But, as is always the way, things quickly go south because the kitchen gets in the weeds. There's mass confusion, the servers don't know where the food is going, don't know where their food is, and some diners wait an hour and a half for their food. Ramsay tells us that the specials sold out already and now, because Michel isn't communicating with his kitchen (if you watch Hell's, you know how Ramsay hates a quiet kitchen), orders are coming up for food they don't have. When the servers question this, Michel tells them to let him worry about it. Fine, he can worry about it. He can also march his French ass out of the kitchen and explain it to the guests so the poor servers can stay out of the line of fire. But he doesn't, and the servers are left trying to make separate peaces with the diners. Michel compensates by comping everything. (Question: Isn't everything comped on this show anyway?) We get a scene of Michel going off on Jane, yelling that she has no guts, and finally Jane walks off in tears and/or abject frustration. More chaos and tears from another server.
Finally, service is over. Ramsay lines up the staff and rants about the lack of communication. He blames Michel, and when Michel tries to defend himself, Ramsay explains to him how he really must shut up and listen. The next day, Ramsay proceeds to ditch the "funeral parlor" decorations. He spins a spinning candelabra and demands, "What does this even do?" Michel thinks it adds charm, Ramsay points out that it adds wax. It does; there's a mess of wax all over the floor and table leg. Ramsay gets rid of the decorative teacups, stupid occasional tables, and other extraneous decorations that Samantha's mom undoubtedly has in excess. Michel is not happy. He does not like the new look. "Bye, Grandma!" Ramsay yells at the van carting the fusty stuff away. Next, Ramsay's "design team" comes in to tart the place up with stuff from IKEA, Pottery Barn, and perhaps a Crate or a Barrel. The staff arrives to look the place over, and everyone loves it but Michel. He feels that his restaurant is no longer his restaurant. He doesn't want to destroy what he has, he wants to improve it. Ramsay and Michel have a private moment where Ramsay tells Michel to give him a "fucking chance."