Tucking into his order, Ramsay asks what makes their non-local "Merrie-land" crab cakes "award-winning." Mike hems a bit and says that he needs to ask the chef, who knows more about those sorts of things. "I thought you'd know about it if you were the manager and they were on the menu," Ramsay comments, and, without listening to Mike's stuttering, orders his food. When it comes, he's impressed by the surprising freshness of the crab cakes, but not much else. Especially not Mike the Manager, whom he asks to please not stare at him because he feels like there's a cockroach is on his shoulder that he's trying to shake off while he eats.
Ramsay visits the kitchen and tells Billy the Silent Chef what little he thought of the food. Billy is silent. Mike the Manager, however, is not. He asserts himself enough to tell Ramsay that on their ten-year anniversary, the restaurant handed out complimentary zucchini cakes -- the same that Ramsay described as "a mouthful of glue" -- to all the customers and all the customers loved them. Ramsay stymies Mike with: "If you give something away and it's free, who's going to complain about it?" Words to cook by. Mike argues to the camera, "That never happens, so either he's crazy or every customer who comes in here is lying to me." Yes, all two of them. Ramsay's final assessment is that the restaurant is sadly, drearily average. While Lisa is upset to hear her husband judged so harshly, Mike is spoiling for a fight, and Billy is silent. It would seem that ever since Marcel Marceau landed himself in that eternally inescapable box, Billy has been looking to take over his career.