Back in the precinct, Gene's vowing, "We're going to get the tough guy who did this, and I'm going to look him in the face, and I'm going to make him cry for his mother." Everyone takes a moment to imagine that, then begins talking about the case: Robert Reeves was 31 years old, he lived in Queens, he's got a wife and son, he'd been missing for a week already. He was also in the Black Berets so, Gene asserts, Robert Reeves was "a tough SOB, to boot." Sam asks if Gene served, and Gene smarts that he would've, but he was too busy burning his draft card and dancing with the Hare Krishna. Sam replies, "I had you down for some kind of military personnel, although I'd have guessed the guy who ties the blindfold for the firing squad." Gene laughs mirthlessly and says, "I'd like to tie a blindfold around your butt to keep you from talking." Anyway, Gene exhorts his entire squad to get this guy.
Cut to Annie mimeographing something as Sam gets the worst end of a telephone conversation with the tinpot dictator at an impound lot. She inhales her stack of fresh copies, then walks over to Sam, who says, "The future may be uncertain, but thing's for sure: things will happen a whole lot faster there. You know, someday even paper will be obsolete." Annie protests that she likes paper -- "I like the way it feels between my fingertips" -- and despite himself, Sam looks a little charmed. Annie heads off, quipping, "I'd love to stay and gab, but I've got to get back to my important work. Annie Norris -- she puts the 'cop' in copies!" Sam is not blind to Annie's potential: he asks her to head down to the impound lot the next morning and give Robert's car the once-over to see if there's anything useful there. She's thrilled, and Sam replies, "Annie Norris -- she puts the 'imp' in impound."
Naturally, along comes Ray to wreck the moment. It's time to notify the next-of-kin, and he asks Annie to come along with Sam and himself with this can't-refuse invite: "Saddle up, No-Nuts. The deceased had a kid. We're going to need that dewey-eyed doo-doo that only you do." Annie's expression stops somewhere between bemused and irritated.
Cut to a nice outer-borough neighborhood. Sam looks around, as if this is vaguely familiar to him, but he's all business when they meet with the widow Reeves. We see that Annie's expected to break the news separately to the son, outside.
Inside, Mrs. Reeves muses on the oddity of having her husband survive two tours of duty only to die six months after he came home, and she wants to know why Robert died. An uncharacteristically couth Ray assures her they're working on that, then prods for cues to Robert's state of mind. The widow Reeves says that Robert had seemed happy to be home and happy to be with his son, Robby. Sam says, "So, all things considered, he was happy?" The widow Reeves says tearily that Robert had good days and bad days, and he had "re-entry problems" on certain days. We also establish that Robert didn't hang around with too many war buddies, but he did field a call recently from his former squad leader, John Fisher. "I think that he missed the camaraderie, you know? And for that one afternoon, he had it back," the widow Reeves says. Sam then says, "I hate to ask this, but do you think there could have been another woman." The widow Reeves whispers, "Oh, no. No, that just wasn't Bob. No, amongst all my girlfriends, I was considered the lucky one. My friend Marie was very fond of saying a woman could trust no man except for maybe Bob Reeves." Boy, if this isn't a sign that Bob's sneaking around, I don't know what is -- except maybe that anvil pinning my foot to the ground and bearing the legend "There is no way Bob is wholly trustworthy." Sam then sees Annie and Robbie talking and excuses himself to hang out with them.