Annie's explaining what they're being judged on, and says she behaved like an employee the whole time, and was really weird about it. It shows her awkwardly telling the customers about the movies on demand as she unzips their bag. She robotically tells them she can help them if they need anything.
Back with KOTU, Landers asks about some Billy Elliot tickets (me too, please). Dennis asks where he is playing at, and the guy doesn't understand him for about the first five times, so Dennis is all, "The concert?" Landers is like, "Billy Elliot? I don't know. It's on 40-something. A theater." Dennis says that if Billy's not playing, they're going to make it happen. Landers laughs and drinks his champagne, likely thinking he's entered the craziest hotel on the planet. Brian interviews that it's 3:30 and this guy wants two tickets to Billy Elliot, so of course Brian tells him he can do it for him, since he's the concierge. They lead Landers to his room.
Athena's checking in their second guests, a couple from Australia. Joan makes small talk about how she's played there many times, and then Annie leads them to their rooms. KOTU's second guests show up, too, and they'd like reservations at the Waverly Inn and would like to see In the Heights. Jesse tells Brian that the Waverly Inn is like a year backed up for reservations. Athena gets another guest, as Loews CEO Jon shows up, and tells the guest not to mind him; he's just here to supervise Joan. This guy just wants dinner in the room, for five people, and a bottle of champagne. Annie leads him away. KOTU's next guests show up, too. They'd also like to see In the Heights. Then the next one wants dinner plans, and stage tickets to Equus. Brian interviews how difficult these requests are. Clint asks what Equus is and Brian and Jesse tell him it's about a man who has sex with a horse. Clint is dumbfounded, and all the guys laugh (don't worry, though; the guest is gone).
Athena's checking in another group of guests, with a small foofy dog named Bouvier. I hate them already. In comes Stephen Baldwin, who's acting like some great big celebrity. Joan tells them they've been saving their best room for him, their luxury suite. Joan explains that when a celebrity arrives, you have to really treat them like a celebrity. So they offer him a cabaret show in the lobby (hopefully they're not the performers). He wants his own table. Then Vinny Pastore comes to the KOTU side, and teases Dennis about how bad things are if he's working here. Dennis interviews that he was like, "Uh-oh," when Vinny came in. Dennis knew he would be a jerk. Vinny wants a reservation at Rao's and a box of cannolis from Ferrara's. He also needs a car to take him to work at Sirius. And he'd like a Roy Orbison CD in his room. Even Joan, at the next table, wants him to shut up. Dennis interviews about how loud, obnoxious, and demanding Vinny was. Obviously, he was put up to it, but why wasn't Stephen like this? He tells Clint he'd like a cowboy hat. Then Dennis interviews, wondering if Vinny would also like him to watch him take a shit, and clean his ass up while wearing a facemask. Because, okay, whatever, he'll do that, too. Hee. KOTU gets a call from a guest, who would like a bottle of Acacia chardonnay sent up.