Athena fields a couple of guest phone calls. Australian wife would like a booking at Morimoto. Joan will let her know. She interviews that she'd like being a concierge, because it's a challenge and it's different every time the phone rings. The guy who's having dinner for five in his room would like to go to a peep show. Joan tells him she has plenty of those connections. Then she starts calling people, trying to fill all the requests. She's basically calling in favors. She explains how great it is to have connections. She got the Morimoto reservation, the Gypsy tickets, and finds a couple of peep shows. She gets Stephen Baldwin his own table at the cabaret. She tells the camera she's a damned good concierge, then says that you'd think they'd tip her, but she hasn't made a penny.
Ivanka arrives for her check-in, and asks Dennis if he has more respect for his teammates now that he's leading them. He says, "I can lead. 'Do this. Do this. Do this." It ain't just about Dennis." She asks what he means, and he apologizes. She laughs, "I missed that one, Dennis." Ivanka interviews that she thinks he was drunk, and that he has a short attention span anyway. Brian answers another phone call, from the guy who ordered wine. He says they've been trying to find it, but the guy says it's on the menu. Brian interviews that they were overwhelmed, and he has the utmost respect for people who work in hotels.
Natalie's leading a guy and a bottle of wine to the guy who wants dinner for five. People keep arriving. Natalie interviews that she stays in hotels a lot, and actually wanted to see this side of it. She tells us about the many special requests this one group had: more bathrobes. There's confusion over what she says (someone think she said "bathroom") and she rolls her eyes. Which is why she should not be in customer service: She thinks she's better than these people. That's what I am loving about Joan. She's totally in the trenches, and damn good at all of it. Natalie dropped some silverware and left it in front of their room.
Herschel finally arrives at the room of the wine orderers, but with a bottle of champagne. They tease Herschel, but they're annoyed. He blames Clint and Brian, then goes into the hall and complains to Dennis. While Herschel calls Clint and Brian, Dennis sees that the Acacia chardonnay is on the other room service table, so Dennis delivers it. They give him a suit, to send it off and have it pressed. The guys drink wine, and laugh.