Ciao Bella. Vast amount of ice cream are dropped into vats in footage that should probably make me resent Big Food, but really just make me hungry. Mosaic arrives at the facility and meets with one of the production managers. Of course, in order to get their tour, they all have to wear white coats and little caps over their hair, because nobody wants anything unexpected in their dish of Rocky Road. They tour the tanks and such, and Pamela starts to ask questions. About the tanks, about the temperatures, and generally about how to make ice cream. Andy interviews that Pamela decided to do the "dime tour" and ask ice cream questions while they were badly needing to get out of there as soon as possible. I suspect she has a theory either that she's going to act interested and befriend this production guy and he's going to tell her something interesting, or that holistically, understanding ice cream will help her do better in the task. In other words, I don't think she's just distracted and flaky and asking ice-cream questions for the sake of doing it. I think she's just trying too hard. Remember the bit last year about understanding the customer, when they were selling the water? Anyway. Off in the corner, Andy and Chris tut-tut over what a fool Pamela is, and congratulate themselves on understanding that it's "a sales task." I don't like either of them. Kelly interviews that he thinks Pamela "likes to hear herself talk," and then we hear her ask the production guy whether he has any "high-level lessons learned" to share from the ice-cream business. See? I think that, foolish as it probably was, was what she was going for. "I don't know that there are any, really," he says. So...so much for panning for gold among the production managers. All that setup and no payoff. Too bad.